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Web Trends Reporting

Web reporting helps customers drive profitable, incremental business offering. The Web traffic reporting allows companies to track their audience and use that essential information for marketing research and service enhancement.

All TELUS Managed Dedicated Hosting Services (Managed, Co-Managed, and Customer Managed) come with the Basic WebTrends Reporting that is comprised of 7 attributes. All of the reports are presented in HTML format. , daily-generated Web site traffic statistics and analysis graphs using WebTrends Reporting. It is eeasy-to-read. Customers may view Daily and Monthly traffic statistics based upon that URL. The Premium WebTrends Reporting that contains 70 more attributes is available for an extra fee. Each individual Reporting Website will provide a suite of attributes that are specific a single URL. A maximum of three (3) Reporting Websites per physical Web server that has daily activity logs less than 250 MB in total are allowed for the Service. If customers have more than three (3) Reporting Websites from a physical server, additional monthly service fees will apply.

Reporting features available to cCustomers include the following:
  • Pages - what are the most (and least) commonly viewed web pages?
  • Paths - what are the most and least common paths taken by visitors through the site(s)?
  • Files - what are the most and least common downloads (i.e. audio, video, text, pdf, exe, etc.)?
  • Parameter Analysis - visitors and hits according to Customer defined criteria.
  • Advertising - what ads are being viewed and clicked through by visitors?
  • Activity - what are the total number of visitors and hits by time period?
  • Visitors - who are the top visitors, new and returning to the site(s)?
  • Server Cluster Load Balance - what amount of data do different web servers transfer?
  • Errors - what are the main errors on the site?
  • Referrers - what are the top sites, URLs, search engines and keywords used to find your site(s)?
  • Browsers and Systems - what are the top browsers, spiders and platforms used to view the site(s)?
Server Heartbeat Monitoring

What is Server Heartbeat monitoring?

Server Heartbeat monitoring uses various tests to check the status of a customer's server(s). Many monitoring systems monitor server(s) via internal networks, or using software installed on the server(s) themselves. This service monitor server(s) from the perspective of a user on the Internet, alerting customers when their clients can no longer access their Web site.

How does it work?

Server Heartbeat Monitoring allows customers to choose between three different monitoring methods.
  • The first method is a simple Internet Control Message Protocol (ICMP) ping. An ICMP ping is a simple and time-honoured way to determine whether a server is responding to network requests.
  • The second method is an HTTP get. This goes a step further than an ICMP ping, and determines whether a web server is responding to requests on a given host. Note that a positive HTTP response indicates network connectivity as well, although a negative HTTP response does not necessarily mean that the monitored host is completely unreachable.
  • The third method tests Domain Name Service (DNS) resolution. This test does not actually monitor a host, but rather the DNS service provided to it. This is important as well, as if the DNS for a host is not resolving, no one will be able to connect to it by host name or URL, regardless of the status of the actual server.
What happens if a customer's server(s) go down?

If a customer's monitored host should stop responding, they will be notified by email, text pager, or both (based on their choice). To maximize flexibility and provide for diverse support arrangements, customers can specify different email addresses and pager numbers for different hosts.

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